At Pokémon Monster, we strive to provide top-quality Pokémon Card Boxes and ensure every customer is satisfied with their purchase. We understand that issues may arise, and we are committed to making the return and refund process as smooth as possible. This policy outlines the conditions under which returns, refunds, and replacements are granted.
1. Our Commitment to You
We guarantee authentic, premium-quality Pokémon Card Boxes. If your order arrives damaged, incorrect, or unsatisfactory, we will work with you to resolve the issue through a full refund or replacement within 30 days of delivery.
2. Eligibility for Returns & Refunds
To qualify for a return, refund, or replacement, the following conditions must be met:
✅ Item must be unused, unopened, and in its original packaging
✅ Return request must be made within 30 days of delivery
✅ Proof of purchase is required (e.g., order number, receipt, or invoice)
✅ Items must be returned in the same condition as received
❌ Returns will not be accepted for opened, tampered, or used products unless the item was damaged or defective upon arrival.
3. Return Process
If you need to return an item, follow these steps:
Step 1: Contact Us
Send an email to [Insert Contact Email] with the following details:
- Order number
- Reason for return
- Photos or videos of the item (if damaged, defective, or incorrect)
Step 2: Approval & Instructions
- Once we receive your request, we will review it within 24-48 hours.
- If your return is approved, we will provide return shipping instructions.
Step 3: Shipping the Item
- You are responsible for securely packaging the item and returning it to the address provided.
- For damaged, defective, or incorrect orders, Pokémon Monster will cover return shipping costs.
- For other returns, the customer is responsible for return shipping fees.
Step 4: Processing Your Refund or Replacement
- Once we receive the returned item, we will inspect and process your refund or replacement within 5-7 business days.
- Refunds will be issued using the same payment method used for purchase (Bitcoin, bank transfer, Zelle, CashApp, or Western Union).
4. Refund Policy
We offer a full refund if:
✅ You received a damaged, defective, or incorrect item
✅ Your order was lost in transit and confirmed undeliverable by the shipping carrier
✅ Your order was canceled before shipment
Refunds will not be issued if:
❌ The item was opened or used and is not defective
❌ The item was damaged due to mishandling after delivery
❌ You provided an incorrect shipping address
❌ Your return request is made after 30 days of delivery
5. Replacement Policy
We offer a free replacement in the following cases:
✅ Your item arrived damaged or defective
✅ You received the wrong product
Replacements will not be issued if:
❌ The item was opened and later found to be unsatisfactory (unless it was defective)
❌ The issue was due to improper handling by the customer
6. Cancellations
We allow order cancellations if:
✅ The request is made before shipment
✅ Payment has been verified but the order has not yet been processed
Once an order has been shipped, it cannot be canceled.
7. Shipping Issues & Delays
We do our best to ensure timely delivery:
📦 USA & Canada: 24-48 hours
📦 Europe: 3-4 days
📦 Australia & Asia: 3-5 days
If your order is delayed beyond the estimated timeframe, contact us for assistance. We will investigate the issue with our shipping carriers and provide a resolution.
8. Contact Us for Returns & Refunds
If you need help with a return or refund, reach out to us:
📧 Email: sale@pokemonmonster.com
📍 Address: 1248 Covington Manor Ln, Saint Louis, MO 63125
📞 Phone: (660) 345-4740
We appreciate your trust in Pokémon Monster and are committed to ensuring a 100% customer satisfaction guarantee. If you have any issues, we’re here to help!
Thank you for choosing Pokémon Monster!